Defense contractor / Organizational change
Making patching a shared responsibility
More than two months 2–10 days
Patch latency for high-value systems
- Context & constraint
- Patching crossed departmental boundaries and depended on longstanding process constraints.
- My contribution
- I built a coalition across infrastructure, change management, security, and development to address the dependencies holding remediation back.
- Result & lesson
- The collaborative effort helped reduce patch latency for high-value systems from more than two months to two–ten days. Improving the operating process made the technical work achievable.